Products

Chatty: AI-Powered Client Support Solution Accelerator

A comprehensive AI-driven client support platform that seamlessly integrates automated responses, multi-channel communication, and smart routing with human expertise to elevate customer service efficiency and satisfaction.

Channels

Choose from a list of Viber, Telegram, Web Chat. Other channels are in progress.

Automated Responses

The integration of a knowledge base with the chatbot enables the automation of responses to user inquiries. It leverages cutting-edge technology to deliver accurate and relevant information to users.

Conversation Summary

The conversation summary feature provides operators with a summary of each user conversation with the chatbot system. It utilizes advanced natural language processing technology to extract the key points of each conversation, enabling operators to quickly review and understand the context of each request.

Suggestions

The suggestions feature provides operators with next-best-answer suggestions based on previous conversations with users. This feature enhances the chatbot system's efficiency by enabling operators to respond to user inquiries promptly and accurately, leading to higher user satisfaction levels. The suggestions feature is particularly useful for new operators, who may not be familiar with the full range of responses to user inquiries.

Dashboard. Requests

The dashboard requests feature provides operators with an overview of all user requests submitted to the chatbot. It displays a list of requests, along with their relevant details, such as the request type, time of submission, and user information.

Dashboard. Statistics

The dashboard statistics feature provides operators with a comprehensive view of the performance of the chatbot system.

File Exchange

The system facilitates the transfer of files between the client and the operator.

Custom intents and integration

Possible to set up custom intents and build integration with third-party systems.

Role model

The roles feature allows operators and managers to access specific functionalities within the chatbot system, based on their designated role.

Handoff to live operator

The handoff to live operator feature allows users to seamlessly transition from interacting with the chatbot to engaging with a live operator, if the user's needs require more personalized or complex assistance. This feature enhances the user experience by providing a hybrid approach that combines the benefits of automation with the human touch of live support.

Smart routing

Smart routing is a feature that enables requests to be automatically directed to the appropriate operator based on predetermined rules or filters. These rules can be based on various factors such as location, topic, or role, ensuring that each request is assigned to the most qualified operator. This feature streamlines the process of request handling, reduces wait times, and enhances overall customer satisfaction.

Multilingual support

Multilingual support is a feature that enables the chatbot to communicate with users in multiple languages, catering to a diverse user base. This feature facilitates seamless communication, regardless of the user's preferred language, enhancing the accessibility and inclusivity of the chatbot.

Working hours

The working hours feature allows users to submit requests to the chatbot outside of regular business hours. These requests are tracked and can be initiated the next day or during the next available business hours. This feature ensures that no requests are missed, and users receive prompt responses once the chatbot is back online.