Chatty: AI-Powered Client Support Solution Accelerator
A comprehensive AI-driven client support platform that seamlessly integrates automated responses, multi-channel communication, and smart routing with human expertise to elevate customer service efficiency and satisfaction.
Channels
Choose from a list of Viber, Telegram, Web Chat. Other channels are in progress.
Automated Responses
The integration of a knowledge base with the chatbot enables the automation of responses to user inquiries. It leverages cutting-edge technology to deliver accurate and relevant information to users.
Conversation Summary
The conversation summary feature provides operators with a summary of each user conversation with the chatbot system. It utilizes advanced natural language processing technology to extract the key points of each conversation, enabling operators to quickly review and understand the context of each request.
Suggestions
The suggestions feature provides operators with next-best-answer suggestions based on previous conversations with users. This feature enhances the chatbot system's efficiency by enabling operators to respond to user inquiries promptly and accurately, leading to higher user satisfaction levels. The suggestions feature is particularly useful for new operators, who may not be familiar with the full range of responses to user inquiries.
Dashboard. Requests
The dashboard requests feature provides operators with an overview of all user requests submitted to the chatbot. It displays a list of requests, along with their relevant details, such as the request type, time of submission, and user information.
Dashboard. Statistics
The dashboard statistics feature provides operators with a comprehensive view of the performance of the chatbot system.
File Exchange
The system facilitates the transfer of files between the client and the operator.
