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AI Assistants
Case Studies

Utilizing a fusion of classic NLP, LLM models, Azure services, Microsoft Copilot Studio, our Microsoft-certified team crafts bespoke AI assistants, including advanced chatbots and copilots. We deliver chatbots designed for rapid, precise responses and copilots adept at aiding smart decision-making, thereby amplifying your business's efficiency and impact.
From agriculture, real estate to finance and more, our AI assistants have changed how businesses talk to customers and run their operations.
Introducing Chatty, The AI Solution Behind Our Success Stories
Meet Chatty, our secret solution behind many of the AI chatbots we've developed across industries. Powered by ChatGPT, Chatty isn't just any chatbot. It's a dynamic interface designed to handle thousands of customer inquiries with precision, delivering quick, context-aware answers. And when things get too specific, Chatty knows when to step back and transfer the chat to a human expert.
Case Studies
Reducing Human-Agent Escalations with AI Self-Service Across Text and Voice

Customer Support

AI Assistant

Text and Voice

A Dutch provider of energy, internet, television, and mobile services introduced AI self-service across text and voice in Dutch and English. Grounded in the provider's knowledge base and backed by human escalation, the solution led to a client-reported 30% decrease in the percentage of customer conversations escalated to human agents.
Fintech Startup Boosts Chatbot Response Rate by 15% and Cuts Training Data Needs by 40% with OpenAI

AI Assistant

Fintech

An EU fintech startup was limited by legacy chatbot technology that required large volumes of training data and still failed to answer many customer questions. By migrating the conversational layer to OpenAI ChatGPT, the bot's response rate grew by 15% while training data needs dropped by 40%.
Kernel Improved Employee IT Support by Deploying a RAG-Based AI Assistant

Customer Support

AI Assistant

Employees at Kernel often struggled with slow responses to everyday IT questions. By introducing an AI assistant that understands context and retrieves knowledge instantly, the company shortened resolution times, freed up IT staff for complex issues, and made support smoother and less frustrating for everyone.
Enabling Quick Access to Corporate Knowledge For Minimizing Support Specialist Dependency

AI Assistant

In this case study, we explore how the company leveraged Azure services and the innovative 'ChatGPT on Your Data' approach, incorporating agentic Retrieval-Augmented Generation (RAG), to effectively manage and utilize a vast collection of documents. This solution significantly streamlined information retrieval, reducing dependency on support specialists and enhancing their efficiency in addressing requests.
Intelligent Assistant delivers actionable insights and alerts for Revenue Management platform users

Revenue Management

AI Assistant

The intelligent assistant for a Revenue Management platform helps companies and their employees receive actionable insights, proactive alerts, and recommendations directly in the tools they already use — Microsoft Teams, web, Telegram, and WhatsApp.
From MVP to Full-Scale Platform: How DevRain Built a Competency and Compliance Management Solution from Scratch

Workplace

Compliance Management

AI Assistant

How DevRain helped a Swedish startup validate its business idea with an MVP and grow it into a multi-tenant cloud SaaS platform for competency, compliance, and permissions management, now serving SMB and enterprise clients.
Virtual Companions Platform Provides Emotional Support Using AI

AI Assistant

Healthcare

Loneliness has become a significant public health issue, and demand for emotional support products keeps growing. Our client built an AI-powered virtual companions platform that delivers personalized, empathetic interactions through text, voice, images, and video — powered by fine-tuned open-source models and scalable cloud infrastructure.
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