Healthcare organization uses monitoring tool and language understanding to find blood donor search requests in social media
Social networks are full of posts from people and organizations asking to donate blood. Most of these posts remain ignored. Now they monitor posts on social media, extract meaningful information, and store data for future analysis.
LIGA Zakon uses a chatbot for automating support requests
Customer has multiple successful products, but poor customer support process. The goal was to automate customer support requests with automated question answering and categorize requests by its type, e.g.,“general”,“technical”, “financial” in several languages.
Major agricultural producer speeds up brand transformation via citizen development and automation
A company has many services that are used by employees for business operations. The frontline workforce doesn't have the tools to manage their HR services as it requires manual efforts from a local HR.
Real estate company uses Microsoft Teams to drive sales and support clients
The company is receiving a big number of requests through social media channels. The current solution is not suitable for scaling and is not enterprise-ready.
Media corporation develops freelance management system to automate major business processes
A company works with a big number of seasoned workers and short-term contractors to be considered as freelancers. Most of the processes are manual and require huge management, legal, and accountant efforts.
Enterprise company uses Knowledge base on Microsoft SharePoint with enhanced search and machine learning capabilities
The common way for big enterprises is to use Microsoft SharePoint as document storage and a knowledge base. Access management, security, and data governance are essential for such types of solutions. Also, having terabytes of data, document management and search become the real challenge.
Healthcare solution provider uses learning management platform to reduce cost for customer support and increase adoption level
Usually, healthcare solutions have a high cost of client support and a long onboarding process.
eCommerce SaaS CRM platform with mPOS system is used by small & medium Swiss trading companies
The Swiss market is full of small & medium local companies that are using old-style eCommerce solutions.
Energy company uses a digital workplace solution for the frontline work-force to enhance communication
Employees from retail shops are disconnected which requires them to use 3rd party tools and services for communication and knowledge sharing.
The nonprofit organization improves business processes and enhance fundraising management with Microsoft Cloud for Nonprofit program
Set up a single space for managing business processes and organization data, optimize and improve business processes to attract and retain volunteers, organize effective accounting of financial revenues from donors and increase funding for the organization.
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