Reducing Human-Agent Escalations with AI Self-Service Across Text and Voice
A Dutch provider of energy, internet, television, and mobile services introduced AI self-service across text and voice in Dutch and English. Grounded in the provider's knowledge base and backed by human escalation, the solution led to a client-reported 30% decrease in the percentage of customer conversations escalated to human agents.
Kernel Improved Employee IT Support by Deploying a RAG-Based AI Assistant
Employees at Kernel often struggled with slow responses to everyday IT questions. By introducing an AI assistant that understands context and retrieves knowledge instantly, the company shortened resolution times, freed up IT staff for complex issues, and made support smoother and less frustrating for everyone.
MHP Accelerated Brand Transformation by Implementing Microsoft Teams as a Digital Workplace
As one of the largest agricultural producers in Ukraine, MHP sought to modernize its brand and internal operations. By adopting Microsoft Teams as a central Digital Workplace, the company consolidated communication, HR processes, and business workflows into a single platform. This accelerated collaboration, enhanced transparency, and supported the company’s broader digital transformation goals.
Metinvest Enhances Document Search on Microsoft SharePoint Using Machine Learning
Metinvest, an international steel and mining group, needed to manage and search through terabytes of data on Microsoft SharePoint. We integrated an advanced multilingual search system enhanced with machine learning that identifies linked documents, detects duplicates, extracts key data insights, and automates document categorization — reducing document management time and improving search relevance.
Enabling Quick Access to Corporate Knowledge For Minimizing Support Specialist Dependency
In this case study, we explore how the company leveraged Azure services and the innovative 'ChatGPT on Your Data' approach, incorporating agentic Retrieval-Augmented Generation (RAG), to effectively manage and utilize a vast collection of documents. This solution significantly streamlined information retrieval, reducing dependency on support specialists and enhancing their efficiency in addressing requests.
Budget Thuis Enhances Frontline Workforce Communication with Digital Workplace Solution
Budget Thuis, one of the largest energy and telecom providers in the Netherlands, improved communication and engagement among its frontline workforce by introducing a custom digital workplace solution. The platform unified internal communication, enabled secure knowledge sharing, and used gamification to motivate retail employees, resulting in higher productivity, stronger teamwork, and better customer service.
DonorUA Improves Blood Donor Search Through Social Listening and NLP
Natural Language Processing
According to WHO, based on samples of 1000 people, the blood donation rate is 32.6 donations in high-income countries, 15.1 donations in upper-middle-income countries, 8.1 donations in lower-middle-income countries and 4.4 donations in low-income countries. Social networks are full of posts from people and blood centers asking to donate blood. Most of these posts remain ignored. We have developed a solution that monitors social networks and identifies posts with requests for blood donation.
Virtual Companions Platform Provides Emotional Support Using AI
Loneliness has become a significant public health issue, and demand for emotional support products keeps growing. Our client built an AI-powered virtual companions platform that delivers personalized, empathetic interactions through text, voice, images, and video — powered by fine-tuned open-source models and scalable cloud infrastructure.