Intelligent Social Listening
Development Services

Intelligent social listening is the next evolution in online brand management and market analysis. It goes beyond merely tracking and counting keywords, hashtags, or mentions across digital platforms. Instead, it leverages sophisticated algorithms and artificial intelligence to dive deeply into online conversations, extracting meaningful insights, understanding sentiments, and uncovering emerging trends from the vast ocean of social media interactions, customer reviews, forums discussions, and beyond.
Use the power of intelligent social listening to align your business strategies with real-world feedback and perceptions.

Strategic Brand Positioning

Navigate through the noise of the digital world, identifying what truly resonates with your audience, and position your brand strategically in the competitive landscape.

Enhanced Customer Experience

Engage with customers more effectively, addressing their needs and concerns in real-time, and enhancing their overall experience with your brand.

Informed Product Development

Utilize the rich insights gathered to inform and refine product development processes, ensuring that your offerings meet customer expectations and industry demands.

Leveraging AI in Intelligent Social Listening

In a world where digital conversations are pivotal, Intelligent Social Listening, bolstered by AI, emerges as a crucial asset for businesses aiming to flourish by staying attuned to market dynamics and customer sentiments.

Data Analysis

AI delves into massive sets of data, identifying patterns, sentiments, and trends that are essential for making informed business decisions.

Predictive Analytics

Utilizing AI, predict upcoming market trends, customer behaviors, and potential opportunities or threats, enabling proactive strategy formulation.

Automated Reporting

AI automates the reporting process, providing consistent, accurate, and easily digestible reports, allowing you to focus more on strategy implementation and less on data crunching.
Case Studies
Monitoring Blood Donor Search Requests
According to WHO, based on samples of 1000 people, the blood donation rate is 32.6 donations in high-income countries, 15.1 donations in upper-middle-income countries, 8.1 donations in lower-middle-income countries and 4.4 donations in low-income countries. Social networks are full of posts from people and blood centers asking to donate blood. Most of these posts remain ignored. We have developed a solution that monitors social networks and identifies posts with requests for blood donation. Read the full story.