LIGA Zakon uses a chatbot for automating support requests

Customer:
Liga Zakon
Industries:
Legal
Tags:
B2C support, B2C chatbot, Classification, Low code colutions
Technologies:
Microsoft Bot Framework Composer, Azure Machine Learning, Azure Cognitive Services

Problem

Customer has multiple successful products, but poor customer support process. The goal was to automate customer support requests with automated question answering and categorize requests by its type, e.g.,“general”,“technical”, “financial” in several languages.

Solution

A chatbot with connected FAQ, custom machine learning model trained on the previous conversations, language detection and answers evaluation.

About

Ukrainian IT company supplies professional informational and legal systems, solutions, and services.

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