Real estate company uses Microsoft Teams to drive sales and support clients

Customer:
RIEL
Industries:
Real estate
Technologies:
Microsoft Teams, Microsoft Power Automate, Microsoft Bot Framework, Microsoft Azure, Zoho CRM

Problem

The company is receiving a big number of requests through social media channels. The current solution is not suitable for scaling and is not enterprise-ready.

Solution

A Viber/Telegram chatbot is used for collecting support requests. The Microsoft Teams application with CRM integration is used for managing support requests.

About

RIEL Real Estate Corporation is a leader in the real estate market of Lviv and Kyiv.

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